fi77 Privacy Policy

Introduction

fi77 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect when you use fi77's online casino, cricket betting, slots, and crash game services in Bangladesh, how we use that information, and what rights you have regarding your data.

By creating an account or using any part of the fi77 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully. If you have any questions or concerns, please contact our support team at any time.

Information We Collect

fi77 collects information in two primary ways: directly from you when you register and use our services, and automatically as you interact with our platform. We limit collection to what is genuinely necessary to deliver a safe, fair, and enjoyable gaming experience.

Information You Provide Directly

When you register for a fi77 account or interact with our support team, we collect the following categories of personal information:

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number
• Residential address or city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identification documents submitted for KYC verification
• Payment details including bKash, Nagad, Rocket, or Upay mobile wallet identifiers and bank account references

Information Collected Automatically

When you use the fi77 platform — whether browsing games, placing bets, or navigating pages — our servers and client-side tools collect technical data automatically, including:

• IP address and approximate geolocation (country and city level)
• Browser type, version, operating system, and device identifiers
• Pages visited, time spent, click patterns, and session duration
• Cookie identifiers and similar tracking technologies (see the Cookies section below)

How We Use Your Information

fi77 uses your personal information for the following specific and lawful purposes. We do not use your data for any purpose beyond what is listed here without obtaining your explicit consent:

• Account creation, identity verification (KYC), and age verification to ensure compliance with the 21+ rule
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing customer support, responding to queries, and resolving disputes
• Sending account-related notifications such as transaction confirmations, security alerts, and promotional offers (with your consent)
• Improving platform performance, personalising game recommendations, and conducting internal analytics
• Detecting and preventing fraud, money laundering, and unauthorised account access

Sharing of Your Information

fi77 does not sell, rent, or trade your personal information to any third party. However, in limited and specific circumstances, we may share your data with trusted partners who are contractually bound to protect it:

Payment Processors

To complete financial transactions, we share relevant payment identifiers with authorised payment service providers such as bKash, Nagad, and card networks. These processors receive only the minimum data required to complete a transaction and are prohibited from using that data for any other purpose.

Technology and Service Providers

We work with third-party technology vendors — such as game providers including Pragmatic Play, Evolution Gaming, and Spribe — who may process limited technical data to deliver their services within the fi77 platform. All such providers operate under strict data processing agreements.

Legal Obligations

In cases where fi77 is legally required to disclose user information — for example, in response to a lawful government request or court order — we will comply with that obligation. We will notify the affected user where permitted by law to do so.

Payment Data and Financial Information

fi77 takes the security of payment information with the utmost seriousness. All financial data processed on the platform is handled according to the following standards:

• Full payment card numbers are never stored on fi77 servers — only tokenised references used for repeat transactions
• All financial transactions are encrypted in transit using TLS 1.2 or higher
• Withdrawal requests via bKash, Nagad, or Rocket are processed only after identity verification is confirmed and account ownership is established

Cookies and Tracking Technologies

fi77 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with the platform. We use the following categories of cookies:

• Essential cookies — required for login sessions, security tokens, and core platform functionality. These cannot be disabled without impairing service delivery.
• Analytics cookies — help us understand page performance, session duration, and navigation patterns so we can improve the platform for Bangladeshi users.
• Preference cookies — remember your language setting, display preferences, and other personalisation choices across sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging into your fi77 account or completing financial transactions. fi77 does not use cookies to track you across unrelated third-party websites.

Data Retention

fi77 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The specific retention periods we apply are as follows: account data and KYC records are retained for a minimum of five years following account closure to comply with anti-money-laundering obligations; transaction records are retained for five years; communications with our support team are retained for two years.

When your data is no longer required, fi77 will securely delete or anonymise it in a manner that prevents re-identification. You may request early deletion of certain non-mandatory data by contacting our privacy team — subject to our legal obligations to retain specific records.

Your Rights Regarding Your Data

fi77 respects your rights as a data subject. The following rights are available to all registered users of the fi77 platform, and you may exercise them at any time by contacting our privacy team:

• Right to Access — request a copy of all personal data fi77 holds about you
• Right to Rectification — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purpose for which it was collected
• Right to Object — object to processing of your personal data for direct marketing purposes
• Right to Data Portability — receive your data in a structured, commonly used, machine-readable format

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We will respond within 30 days of receiving your request. Please note that certain rights may be limited where fi77 has a legal obligation to retain specific data.

Security of Your Information

fi77 employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include SSL and TLS encryption for all data in transit, server-side encryption for stored sensitive records, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and fair-play certified RNG systems for all game outcomes.

While fi77 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. We encourage all players to use a strong, unique password for their fi77 account, enable any available two-factor authentication, and contact us immediately if they suspect unauthorised access to their account.

Third-Party Links and Services

The fi77 platform may display content sourced from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers operate within the fi77 environment under data processing agreements, they may have their own privacy practices. fi77 does not control third-party data practices and recommends that you review the privacy policies of any external service whose content you engage with. fi77 does not link to unrelated external websites and does not accept responsibility for the privacy standards of third-party entities outside our contractual relationships.

Children's Privacy and Age Restriction

fi77 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the fi77 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including permanent account closure and data deletion.

Changes to This Privacy Policy

fi77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the fi77 platform following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must discontinue use of the platform and may contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fi77 handles your personal data, our dedicated privacy support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days.